Your Cart is Empty
FAQ
FREQUENTLY ASKED QUESTIONS
1. Products & Ordering
Q1: What products do you sell?
We specialize in high-quality Brazilian Jiu-Jitsu and martial arts gear, including rash guards, fight wear, and training apparel designed for performance, durability, and comfort.
Q2: Where do you ship?
We currently ship within the United Kingdom only. All orders are delivered through reliable courier services to ensure safe and secure delivery.
Q3: How long does order processing take?
Orders usually take 2–4 business days for stitching and preparation, plus 1 business day for quality inspection before they are dispatched.
Q4: How long does delivery take?
Once your order has been shipped, delivery typically takes 6–8 business days depending on your location within the UK.
---
2. Shipping & Tracking
Q5: How can I track my order?
After your order is dispatched, you will receive a tracking number via email (where available) so you can monitor your shipment.
Q6: Do you offer free shipping?
Free shipping promotions may be offered from time to time. Any active free shipping offers will be displayed on the product page or at checkout.
---
3. Returns & Refunds
Q7: What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your order, you can request a return within 14 days of receiving the item, provided the product is unused, undamaged, and in its original condition.
Q8: Do you offer refunds?
Yes. Once the returned item is received and inspected, a refund will be issued to your original payment method if the item meets our return conditions.
Q9: What if I receive a damaged or defective item?
If you receive a damaged or defective product, please contact us immediately with photos of the item, and we will arrange a replacement or refund.
---
4. Order Changes & Cancellations
Q10: Can I cancel or modify my order?
Orders can only be modified or cancelled before they are processed. Once an order has entered production or shipping, it may no longer be possible to change it.
---
5. Payment & Security
Q11: What payment methods do you accept?
We accept secure online payments through trusted payment providers available at checkout.
---
6. Customer Support
Q12: How can I contact customer support?
If you need assistance, you can contact us through:
📧 Elitecombatjj@gmail.com
📱 +44 7471 478272
🕘 Monday – Friday, 9:00 AM – 6:00 PM (UK Time)
Perfected by hand built to last
Every gi is crafted with attention to detail using durable stitching and high-quality materials. Our manufacturing process ensures strength, comfort, and long-lasting performance for serious martial artists.
Crafted with Care, Packed with Trust
Our state-of-the-art facility combines expert workmanship with organized production. Finished uniforms, high-quality materials, and attention to detail guarantee that every product meets the highest standards before reaching you.